NTISthis.com

Evidence Guide: MTMPSR405C - Build productive and effective workplace relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MTMPSR405C - Build productive and effective workplace relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Gather and present information and ideas to do the job

  1. Information from appropriate sources is utilised to fulfil workplace responsibilities and to develop and refine alternative processes and solutions.
  2. Communication methods take into account the purpose and the audience, including social and cultural diversity.
  3. Communication strategies are used to keep people informed and up-to-date on enterprise or department directions and activities.
  4. Clear and unambiguous guidance and direction is provided to others, consistent with workplace responsibilities.
  5. Input from internal and external sources is sought and valued in developing and refining new ideas and approaches.
Information from appropriate sources is utilised to fulfil workplace responsibilities and to develop and refine alternative processes and solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication methods take into account the purpose and the audience, including social and cultural diversity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication strategies are used to keep people informed and up-to-date on enterprise or department directions and activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and unambiguous guidance and direction is provided to others, consistent with workplace responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Input from internal and external sources is sought and valued in developing and refining new ideas and approaches.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop trust and confidence

  1. People are treated with integrity, respect and empathy.
  2. Enterprise's social, ethical and business standards are used to develop and maintain positive relationships.
  3. Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance.
  4. Interpersonal styles and methods are adjusted to the social and cultural environment.
People are treated with integrity, respect and empathy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enterprise's social, ethical and business standards are used to develop and maintain positive relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpersonal styles and methods are adjusted to the social and cultural environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain networks and relationships

  1. Networking is used to identify and build relationships.
  2. Identifiable benefits for the team and organisation are provided through networks and other work relationships with stakeholders.
Networking is used to identify and build relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identifiable benefits for the team and organisation are provided through networks and other work relationships with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage difficulties to achieve positive outcomes

  1. Problems are identified and analysed and action is taken to rectify the situation with minimal disruption to performance.
  2. Colleagues receive guidance and support to resolve their work difficulties.
  3. Pro-active strategies are used to manage individual's performance, within the organisation's processes.
  4. Conflict is managed constructively within the organisation's processes.
  5. Difficult situations are negotiated to achieve results acceptable to participants, and which meet organisation and legislative requirements.
Problems are identified and analysed and action is taken to rectify the situation with minimal disruption to performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Colleagues receive guidance and support to resolve their work difficulties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pro-active strategies are used to manage individual's performance, within the organisation's processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflict is managed constructively within the organisation's processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult situations are negotiated to achieve results acceptable to participants, and which meet organisation and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time.

These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence.

Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence.

All assessment must be conducted against Australian meat industry standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competency must be demonstrated through sustained performance over time, at an appropriate level of responsibility and authority under typical operating and production conditions for the enterprise.

Context of and specific resources for assessment

Resources may include:

real work environment

relevant documentation such as:

workplace policies and procedures

regulatory requirements

relevant equipment and materials.

Method of assessment

Recommended methods of assessment include:

assignments

debriefs

workplace referee or third-party report of performance over time.

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role.

Guidance information for assessment

A current list of resources for this unit of competency is available from MINTRAC www.mintrac.com.au or telephone 1800 817 462.

Required Skills and Knowledge

Required skills

Ability to:

accept and provide constructive feedback

contribute to and support meetings (e.g. team, department and maintenance).

cooperate with other supervisors and managers

maintain currency of knowledge through independent research or professional development

demonstrate problem-solving and negotiation skills in a range of circumstances

develop and implement consultative and participative approaches within own work responsibilities

encourage and respond to individual and team contributions

gather and analyse alternative viewpoints, ideas and information to develop processes and strategies

identify and apply relevant Occupational Health and Safety (OH&S), regulatory and workplace requirements

introduce strategies for improving workplace relationships (e.g. coaching and mentoring)

locate and evaluate information from a range of sources, using a range of available resources

mentor and counsel individuals and teams, within enterprise procedures

model positive and effective communication and interaction strategies in the performance of responsibilities

monitor and diffuse potential conflicts and disputes, applying a range of strategies

observe and respect enterprise confidentiality requirements and individual's privacy requests

provide direction, instruction and guidance in ways that encourage cooperation

recognise and discuss alternative suggestions, viewpoints and proposals

resolve differences between employees, within enterprise processes

review own actions and attitudes and describe their impact on others in the work environment

seek feedback from colleagues and networks on own ideas and performance

take action to improve own work practice as a result of self-evaluation, feedback from others, or in response to changed work practices or technology

use available information and communications technology to facilitate two-way communication and understanding

use enterprise's established procedures to handle grievances and complaints

work collaboratively with individuals in planning, reviewing and improving performance

Required knowledge

Knowledge of:

impact of the enterprise's social, ethical and business standards on workplace relationships

factors which influence workplace relationships (e.g. cultural and social characteristics, past experience and industrial approaches)

networks and other sources of information which could assist in the development of workplace relationships and build own knowledge and expertise

strategies for building networks

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information may be from internal and external sources and include:

documents, manuals, publications

enterprise, industry and professional or research reports

input from specialist personnel

networks

team contributions and input.

Communication may:

be spoken, written, non-verbal and include the use of signs, signals, symbols and pictures

be with colleagues, team members, superiors, customers, clients, external parties from a range of cultural, social and ethnic backgrounds

involve interpreting the needs of internal or external customers

involve presentation of explanations and reports in language styles suitable for the audience and include everyday workplace language, technical and mathematical language

involve reading workplace documents which may include status reports, plans and projections, technical manuals, industry journals and financial records

require use of mathematical terms and may relate to product and product quality, price, sales and turnover, profits and losses, return and new custom, market penetration, advertising distribution and coverage

require negotiation, persuasion and assertiveness skills.

Diversity of individuals may include:

ability

age, gender, language group

ethnicity, culture and social or economic background.

Enterprise social, ethical and business standards may include:

'can do' service etc

fairness, equity, respect, honesty

politeness, cooperativeness, promptness.

Networks may:

be special interest (e.g. professional, technical, OH&S)

be with customers and clients

internal (e.g. supervisors)

involve other industries, government and community agencies and groups.

Workplace relationships may be with:

colleagues and peers

customers, clients and suppliers

employees under supervision

superiors

team/department/section members.

Stakeholders may include:

company owners, directors, shareholders, financiers

competitors

management and employees

suppliers, customers, consumers

unions and employer associations.

OH&S requirements may include:

enterprise OH&S policies, procedures and programs

hygiene and sanitation requirements

OH&S legal requirements

Personal Protective Equipment (PPE) which may include:

coats and aprons

ear plugs or muffs

eye and facial protection

head-wear

lifting assistance

mesh aprons

protective boot covers

protective hand and arm covering

protective head and hair covering

uniforms

waterproof clothing

work, safety or waterproof footwear

requirements set out in standards and codes of practice.

Regulatory requirements may include:

animal welfare

commercial law including fair trading, trade practices

consumer law

corporate law, including registration, licensing, financial reporting

environmental and waste management

Equal Employment Opportunity (EEO), anti discrimination and sexual harassment

Export Control Act

industrial awards, agreements

relevant Australian standards

relevant regulations

state and territory regulations regarding meat processing

taxation.

Workplace requirements may include:

enterprise ethical standards, values and obligations

enterprise-specific procedures, policies and plans

OH&S requirements

Quality Assurance (QA) requirements

Standard Operating Procedures (SOPs)

the ability to perform the task to production requirements

work instructions.